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Careers

 Take a tour through American Health Care Software products, and discover what our staff does to make the best Health Care Information package available. We're always on the lookout for dedicated professionals in the areas of:

If any of these positions sound interesting to you, please contact us at 1-800-336-1776 or us today.

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Customer Service

We at American pride ourselves on our Customer Service staff. They are a dedicated, motivated, upbeat group of people, with "can-do" attitudes. Many of ur Customer Service staff have been customers themselves, so they understand what it’s like to have questions that need accurate, understandable answers.

From 9:00 a.m. ­ 7:00 p.m. (EST) Monday through Thursday,  and from 9:00 a.m. ­ 5:00 p.m. on Friday, our In-House Customer Service Representatives man our "Careline". Some software companies call their telephone support "Hotline" or "Technical Support", but we call it "Careline", because we genuinely care about our customers. These Careline Representatives answer telephone calls, helping people run their software and answering questions. They are friendly, helpful, and have no qualms about getting the right answers as fast as possible. Careline staff are familiar with all of our software packages, and many are experts in other pc applications, and IBM applications. They are the front line for our company, and interact with our customers every day. They take pride in their work, and it shows.

Our Installer/Trainers travel throughout the country to customer sites, providing in-depth training on our software packages. Installers travel up to 90% of their working hours ­ we keep them busy! They are not afraid of managing customer accounts, taking on large responsibilities, or finding the right way to handle a new wrinkle. They are responsible for documenting their training, and for following up with customers on their progress.

Our Testing Department is also a part of Customer Service. As new features (and corrections when needed) are pumped out by our Technical Department, our Testing people put the new changes through their paces. They insure that we send out a quality product. They also distribute the changes via Virtual Private Network(VPN) transmission, email installation or by DVD updates.

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Technical Support

Each of our Technical Team members is a very qualified Senior Programmer/Analyst. Each member has at least ten years of programming experience, and have handled a wide variety of programming languages and hardware/software platforms. Each of our members has been trained on our CASE (Computer Assisted Software Engineering) Tool, Synon/Cool 2E, and on our design tool, Silverrun.

Each Team Member specializes in one or more of our product lines, which allows him/her to become intimately knowledgeable with the software packages. In most cases, Team Members are familiar with multiple packages.

Each Member works from a computerized prioritized schedule, which is updated daily and changes constantly. As a result of the ever-changing nature of our business, each Technical Member is an expert in multitasking.

All Members have the knowledge and experience to design and create new software. We are responsible for researching, gathering, and analyzing requirements for maintaining, enhancing, and improving all of our software applications. This includes meeting with our customers, for input on the project from beginning to end. We keep our customers involved in this process, so that we know we have met all of the goals and expectations they have.

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Marketing/Sales

American’s Sales and Marketing department offers a unique combination of health care industry knowledge and hardware skills blended into a full-service solution provider.

American’s comprehensive software products are geared to provide complete solutions to the sub-acute, apartment, assisted living, long term care and alternative health care environments. Our solutions range from financial, to clinical, to billing systems that can be tailored to meet the individual requirements of large multi-institution chains or small personalized health care environments.

The AS/400 and it’s openness to multiple hardware platforms (such as PC networks), allow our sales and support team the opportunity to offer customers a rull range of choices in how to implement their AS/400 and network solutions to provide end-users with the flexibility and ease of use.

If you are a certified AS/400 Sales or Network Administrator and enjoy working with state-of-the-art technologies. Our Sales and Marketing department is a wonderful opportunity to share knowledge and solutions.

 



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